Frequently Asked Questions

Most sessions take between 2 to 4 hours depending on the size of your pet and the specific services requested. For in-home visits, the time may be slightly shorter as there is no waiting time.

Yes, for the safety of all our furry clients and staff, we require up-to-date Rabies, Distemper/Parvo, and Bordetella vaccinations for all dogs.

We specialize in 'Rustic Comfort.' Our groomers are trained in low-stress handling techniques. If a pet is extremely aggressive, we may suggest an 'in-home' visit or a split session approach to ensure their well-being.

We generally recommend every 4 to 8 weeks depending on the breed and coat type. Regular grooming helps prevent matting and maintains healthy skin and paws.

For drop-off services, we find pets are calmer when owners are not in the room. For In-Home Grooming, you are welcome to be nearby, though we recommend giving the groomer space to establish a bond with your pet.

We use premium, soap-free, and hypoallergenic shampoos and conditioners. We have specific products for sensitive skin, white coats, and flea/tick treatments.

Yes! We offer specialized grooming for cats, including nail trimming, brushing, and 'lion cuts' if necessary. Cat sessions are handled with extra care and patience.

We request at least 24 hours notice for cancellations. This allows us to offer the slot to another pet on our waiting list.